How amazing would it be to not feel like you have to micromanage each activity and team member... and be able to go in as this CEO and just spot check that things are being done and they're done the way you want them?! And that those metrics that you're measuring of those activities are going to show an increase in the revenue and the profit of the business? 🤯😍
This is why it's so important to create processes in your business.
We need to capture the workflows of all the things that are done in the operations and all the tasks and jobs that are done within your business on a regular basis in order for you to do that, well... you've got to understand the anatomy of a workflow!
The first thing that you're going to notice is that you're going to have a triggering event. That triggering event is going to look like a customer calling in and needing to place a service request or them needing a quote. And so the triggering event is going to be that inbound call and then you decide who needs to do it, what systems you might need to use to get that done, what is the actual task effort and resources in the order they need to get done that your team needs to use to complete that task.
The best part of creating the workflow: really provide the person that's going to be handling this the definition of what it is, when these things are going to be triggered, how you want them to tackle and complete this task, what resources they're going to need, and what results you're looking for them to have. That way they're not knocking on your door, sending you a text message, emailing you, or needing to get some kind of help from you because you weren't able to provide the resources in an easy to access fashion and that really creates friction for them... but also takes up so much of your time that you don't get that freedom that we were talking about.
Once you understand the anatomy and how to structure it out, you're going to write down all the things that get done in your business. Daily. Weekly. Monthly. in an operational sense so that you can start a list of all the processes, workflows, and procedures that you need to create in your business. When you have that, you're going to write the triggering event, you're going to write a list of the way you want things done in that task, who's going to be doing it, how often they need to be doing this, and also what resources and links and documents and things that they're going to need to get it done, and what the ideal result would look like.
This seems like a lot, I know. But the benefit is more 💰💰💰 in your business because you've taken the time to streamline everything. You've taken the time to make sure there are no variable results, so you can have the ability to predict what your profit will look like year after year.
If you've started writing out your list of all the activities you do, let me know in the comments! And go watch the YouTube video from this week if you need help ASAP!
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